Question 1

What is Mount Emporium?

Accepted Answer

Mount Emporium is India's private supplier platform for verified dropshippers. It gives approved sellers a curated product catalogue, a prepaid wallet for order payments, KYC-backed onboarding, and end-to-end fulfilment with tracking and RTO settlement — all from a single dashboard.

Question 2

Who can join Mount Emporium?

Accepted Answer

Access is invite-only for verified Indian dropshippers and D2C sellers. You must complete KYC (PAN, GSTIN if applicable, and business details) and be approved before the catalogue, wallet, and order tools unlock.

Question 3

How does the prepaid wallet work?

Accepted Answer

Every order is paid from your Mount Emporium wallet. You recharge in advance (minimum ₹500 per top-up), the order value is blocked when you place it, and the amount is captured only after dispatch. RTOs credit the product cost back to your wallet automatically — packaging and shipping fees are non-refundable.

Question 4

What are the membership tiers and pricing?

Accepted Answer

Mount Emporium offers three tiers — Launch (free starter access to entry products), Growth, and Empire. Higher tiers unlock the full private catalogue, lower cost prices, priority dispatch, and dedicated support. Pricing is available on the membership page inside the dropshipper portal.

Question 5

Which couriers and pin codes are supported?

Accepted Answer

Mount Emporium ships pan-India through integrated courier partners. Serviceable pin codes are checked at checkout, and every order gets a live tracking link that is shared over email and SMS.

Question 6

How are RTOs (Return to Origin) handled?

Accepted Answer

When a shipment is returned, our QC team inspects the product. If it passes QC, the product cost × quantity is credited back to your wallet as a Product Value Reversal. Packaging, shipping, and platform charges are not credited back, in line with our non-refundable wallet policy.